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COVID 19 Information

We intend to update this page whenever we have any information

31 July 2020 - Although we are in Lancashire, we are well outside the latest emergency restricted area and remain fully operational

OFFICE CLOSURE
The office is CLOSED Friday 22 - Monday 24 inclusive.
Online ordering remains open.
Emails and telephone calls will be returned on Tuesday 25 May.
My apologies for any inconvenience.


Telephone Contact
During this extremely busy time, in order to process orders more quickly, I will only answer telephone queries between these times:
12.30 pm to 1 pm weekdays and
4.15 pm to 6.00pm weekday evenings
At all other times, the answerphone will pick up and I will return calls in the evening slot.
I apologise for any inconvenience.


DELIVERY ENQUIRIES DURING COVID 19
I am receiving several queries every day asking when your item will be delivered and the simple truth is, I don't know.
I am about 2 days behind with dispatch which is far further than I would like but I cannot go any faster.

In all but a couple of cases when delivery has been queried, the parcel arrived the following day so please ONLY enquire if :
You ordered first class and your order has not arrived within 7 working days
You ordered second class and your order has not arrived within 10 working days
Please remember : FIRST CLASS is a 1-3 day service without Coronavirus; SECOND CLASS is a 2-5 day service without Coronavirus. These are working days so only Monday - Friday and not Bank Holidays. I think it is reasonable with Coronavirus to add a further 2 days

You can check if there are local delays here :

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

(click the blue paragraph title for the direct link)

(Our outgoing office is Preston)


Are you working?
Yes - we have intepreted Boris Johnson's address to the nation to mean that, as online retailers, we can continue to operate.
In fact, we are very busy so please have patience as we only have one person in the office.
From time to time, we are unable to take telephone calls so please do leave a message and we will return it as soon as we can. Alternatively you can contact us on the contact page by email - I am returning emails and telephone calls every evening.

UPDATE 4 APRIL 2020
Stock levels - I am re-ordering fabric and threads regularly but deliveries are a bit erratic - if I know when something is due to arrive, I may hold your order for a day or so to complete it but otherwise I may dispatch a partial order. If you order more than 3 skeins of a single colour, this is more likely to happen.

UPDATE 10 APRIL 2020
Stock levels - I received a large stock order yesterday so levels are presently good across all stranded cottons and most fabrics.

UPDATE 19 APRIL 2020 - TELEPHONE CONTACT
During this extremely busy time, in order to process orders more efficiently, I will only answer telephone queries between these times:
12.30 pm to 1 pm weekdays and
4.15 pm to 6 pm weekday evenings
At all other times, the answerphone will pick up and I will return calls in the evening slot.
I apologise for any inconvenience.

UPDATE 6 MAY 2020
I am now about 4 days behind with dispatch. There is only me in the office and to help, I have restricted telephone hours. I am dispatching in date order where possible.
In order to remain well stocked, I am ordering threads in particular on an almost daily basis and these do take some time to deal with when they arrive.

UPDATE 14 MAY 2020
I am now working on orders from this week. I am receiving a high number of delivery queries which take a long time to double check. Please read the delivery information above.

UPDATE 21 MAY 2020
I am about 3 days behind on dispatch but catching up.
18ct White Aida is back in stock, but I have a limited amount until the Zweigart order arrives.

UPDATE 28 MAY 2020
Unfortunately, 18ct Aida in White is out of stock again. Back in stock 1 June 2020 - hurrah!

UPDATE 5 JUNE 2020
Dispatch is completed for all May orders and I am now working on 3/4 June so not too far behind.
PLENTY OF 18CT WHITE AIDA IN STOCK!




COVID 19 - STOCK LEVELS AS AT 21 MAY 2020
Threads : All Anchor stranded cottons are in stock

All DMC stranded cottons are in stock

Other listed DMC threads are in stock or obtainable within a couple of days and can be ordered

If you order more than 3 of any one colour, I may put your order on hold until more stock is available if your colour(s) is low on stock, or you might consider splitting your order so that you have some to 'be getting on with' and re-order when you run out

Kreiniks - some are out of stock and noted. I cannot obtain further Kreinik at the moment as they are closed

Fabrics - 18ct white aida is low in stock. I have a large shipment in transit from Zweigart in Germany but I am not certain when it will arrive - hopefully early w/b 18 May. You can order but may have to wait until it becomes available.

14ct white is back in stock

I have Antique White in 18 ct.

DMC are not presently shipping ANY other fabric so I have limited quantities of linen and no 28ct evenweave in white.

Please note : I have a good number of pre-cut Zweigart FQ (48 x 68 cm / 19 x 27") linens in stock - Cashel 28ct, Belfast 32ct, Edinburgh 35ct which are not listed on the website (although if I get time I will put them on over the weekend). Please email a stock enquiry if you are looking for any of these. (They usually appear at fairs but not presently of course!)

Accessories - gold DMC needles are out of stock in 2 sizes but I now have a suitable alternative.
I am supplying an alternative to DMC plastic/cardboard bobbins if necessary.
Most DMC accessories are now out of stock with no indication of restock dates.

UPDATE 28 MAY 2020
Unfortunately, 18ct Aida in White is out of stock again - confirmed shipment arriving 1 June 2020.

UPDATE 4 JUNE 2020
PLENTY OF 18CT WHITE AIDA IN STOCK!


What are you doing to keep safe?
We have no visitors to the premises except delivery drivers and we have initiated NON-CONTACT deliveries and dispatch.
We have an outside wash station for delivery drivers.
We are handwashing constantly.
We are wiping surfaces regularly.
We are disposing of all packaging materials immediately and washing hands straight after.


Do you have stock?
We have generally good stocks and our suppliers have assured us that they are still supplying except Kreinik which has closed for the time being. Bothy Threads and Heritage Crafts have now closed.
Some of our supplies come from Europe (such as Zweigart fabrics and, ultimately, DMC threads) and these are taking additional time.
This will change and we will let you know.
We may have items on the website with temporary shortages - we will let you know by email and you can make a decision based on the information at the time. Please keep an eye on your inbox (check your spam and junk too!)


What about my delivery?
Royal Mail have informed us that they are continuing to make deliveries as usual.
UPDATE : Although Royal Mail are continuing to make deliveries, there are delays. Please have patience during these tricky times.
UPDATE : Royal Mail deliveries are erratic and entirely dependent on local circumstances - some items are getting through 1-3 days, others are taking more than a week. Please have patience.
If you think your item will not fit through your letterbox, you can enter a safe place at checkout.
We recommend you dispose of all packaging materials immediately and wash your hands and any surfaces they have been in contact with immediately afterwards.


Have we got anything wrong?
If you think we are not doing enough or you disagree with any of the information, please contact us by email.
The situation is not completely clear, so we are open to being corrected.


Stock Enquiries
If you would like to know if we have a specific item in stock, please email your enquiry through the contact page. I will get back to you!



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