The vast majority of our deliveries are by Royal Mail. Second Class Post (2 - 5 working days) is our default delivery, but you can upgrade this to first class (1-3 days) for a small additional charge. We try to pack so that it will fit through a standard letterbox but some items are just too big.
Items which do not fit within Royal Mail's strict parcel sizes are sent by courier which can take up to 5 days - you will usually see a note on the item description which suggests courier delivery. Typically, frames over 15", stands, large fabric quantities supplied on the bolt and some storage items may be sent by courier - this list is not exclusive.
Dispatch and Delivery Times During the Coronavirus Pandemic, our usual dispatch times have been extended with most items being dispatched within 2 working days.
We dispatch on working weekdays - Monday to Friday.
Although Royal Mail is doing its best, some areas are still subject to delays.
EU delivery is now possible. No delivery to outside the EU.
Postage Charges within the UK Items totalling £10 or more are FREE DELIVERY and are sent second class.
Items £9.99 and under are charged at £1.20 for 2nd Class or £1.75 for 1st class.
You can upgrade your free 2nd class delivery at checkout for a small additional charge.
Free postage is automatically applied at checkout.
Postage charges cover the cost of postage, packing and processing your payment.
Postage Charges to European Union Postage is charged at a flat rate of £9.50 and includes tracking and signature.
PLEASE NOTE - THIS IS ONLY FOR COUNTRIES WITHIN THE EUROPEAN UNION (not UK) and SCANDINAVIA
Other customers should press the submit button BUT DO NOT PAY. We will prepare your order and then send an email invoice with an accurate postal charge if it is possible to ship to your area.
Postage Charges to Rest of the World Postage is charged at £30.00.
CORONAVIRUS - WE HAVE SUSPENDED DISPATCH TO AREAS OUTSIDE THE EU DURING THE PANDEMIC RESTRICTIONS
If you want to order, please press the submit button BUT DO NOT PAY. We will prepare your order and then send an email invoice with an accurate postal charge if it is possible to ship to your area.
GOING GREEN This year (2019) we are aiming to reduce the amount and type of plastic packaging we use to dispatch your orders so you may find that your threads and fabrics are now packaged together.
We are moving to using biodegradeable packaging where we have control.
2020 Update - where we have control, all packaging has been reduced, most of it is biodegradeable (some super-large bags are not yet) and we have been discussing packaging options with manufacturers.
